… With millions of customer queries overwhelming its support channels, Air India was facing rising costs, slower response times and growing frustration for customers and employees. Within six months, internal development teams built an agentic AI solution using Azure OpenAI and in Foundry models. …
… A success framework for Frontier Transformation Microsoft has developed a powerful framework for success as partners enable AI transformation for customers across all segments, industries and geographies: Enriching employee experiences : enabling businesses to empower employees with world-class too… …
… The results were significant and measurable: A 15% productivity gain, reinvested into client delivery and continuous learning 94% monthly adoption and 85% weekly usage 63% of enabled employees using Copilot three or more days per week 81% of employees reporting time savings, with 84% redirecting th… …