… The results were significant and measurable: A 15% productivity gain, reinvested into client delivery and continuous learning 94% monthly adoption and 85% weekly usage 63% of enabled employees using Copilot three or more days per week 81% of employees reporting time savings, with 84% redirecting th… …
… With millions of customer queries overwhelming its support channels, Air India was facing rising costs, slower response times and growing frustration for customers and employees. Within six months, internal development teams built an agentic AI solution using Azure OpenAI and in Foundry models. …
… In February 2026, they ultimately shifted to networks of third-party-hosted virtual machines to maintain and scale operations. That kind of rapid change is part of the model: these services evolve quickly in response to pressure and friction. …
… Access to AI won’t be the advantage for much longer. How the work is designed around it will be. Jared Spataro, CMO, AI at Work at Microsoft, shapes how every organization applies AI and agents to reduce costs, create new value and define the future of work. …