… In February 2026, they ultimately shifted to networks of third-party-hosted virtual machines to maintain and scale operations. That kind of rapid change is part of the model: these services evolve quickly in response to pressure and friction. …
… With millions of customer queries overwhelming its support channels, Air India was facing rising costs, slower response times and growing frustration for customers and employees. Within six months, internal development teams built an agentic AI solution using Azure OpenAI and in Foundry models. …
… Importantly, it establishes a repeatable blueprint — one that organizations can use to scale AI adoption across functions, industries and geographies. Why this matters now Organizations are under pressure to move faster — to go beyond experimentation and deliver AI across the enterprise. …
… Access to AI won’t be the advantage for much longer. How the work is designed around it will be. Jared Spataro, CMO, AI at Work at Microsoft, shapes how every organization applies AI and agents to reduce costs, create new value and define the future of work. …