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Remote management capabilities enable IT teams to monitor, manage, and protect PCs and their users in any location. With remote management, IT can update software, install patches, boot devices, and take control of users’ devices for remote support. Hardware-enabled manageability features help resolve problems even when a device is turned off or its OS is compromised.

KVM over IP, sometimes called KVMoIP or IP KVM, is a valuable remote management capability. It gives IT administrators remote access to the keyboard, video, and mouse (KVM) controls of a PC, as if they were working on it in person. The IT administrator can view and control the remote PC from afar on a local monitor with a keyboard and mouse in a virtual, “hands-on” experience.

Whether employees work from home, provide telemedicine services from a health clinic, or manage deliveries on the road, they need their PCs to be up and running whenever and wherever they are. Should they have trouble with their devices, they need help resolving issues quickly, so their work and productivity aren’t interrupted. However, with the vast number of geographically dispersed devices, it is now cost prohibitive and impractical for IT administrators to travel to the device’s location to fix issues in person. Other options, like remote verbal troubleshooting sessions, are time-consuming

VDI refers to abstracting and hosting numerous virtualized desktop sessions on a centralized, back-end server. These virtual desktops are then made accessible to users through thin client endpoints. (Thin client devices are typically cost-efficient PCs with minimal hardware, designed for one task or a few functions.) VDI has been around for over a decade and is a common method of providing a high number of repeatable endpoint experiences to a large workforce. Global disruptions such as COVID-19 mean that businesses need to be ready to support a massive remote workforce at short notice, and man