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What Is IT Service Management (ITSM)?
ITSM refers to the strategy that underlies an organization’s delivery of IT services to end users. Technologies, processes, and people are all important parts of ITSM. ITSM focuses on understanding and meeting end user needs. This ranges from designing IT systems with effective demand management to deploying processes, hardware, and software that improve services. ITSM activities make it possible to grow and develop IT systems to accommodate evolving expectations and technologies. In the past, many enterprise IT departments evolved into a collection of separate teams and functions, where the h
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